The CEDA Meta-Profession Project
ITEM:
CONFLICT MANAGEMENT

Definition or Description:

Conflict management is the practice of identifying and handling conflict in a sensible, fair, and efficient manner. Conflict management requires such skills as effective communicating, problem solving, and negotiating with a focus on interests.

Comment:

Conflict: A battle, contest of opposing forces, discord, antagonism existing between primitive desires and instincts and moral, religious, or ethical ideals.

Conflict occurs when two or more people oppose one another because their needs, wants, goals, or values are different. Conflict is almost always accompanied by feelings of anger, frustration, hurt, anxiety, or fear.
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References and/or Links:

Publications

  1. Introduction to Conflict Management Starter Package (Thomas-Kilmann, Davies-Black Publishing)
  2. Introduction to Conflict Management (Kenneth W. Thomas, Davies-Black Publishing)
  3. Managing Conflict at Work (J. Gordon, Pfeiffer publishing, 2004, ISBN 0-7879-6708-4)
  4. Capitalizing on Conflict (Blackard, K. and Gibson, J.W., 2004, Davies-Black Publishing)
  5. Conflict Management in Higher Education REPORT: Vol 4, No. 1, Oct. 2004 (William C. Warters [Ed.]) Wayne State University College of Urban, Labor, & Metropolitan Affairs

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